Description
Support without accountability creates comfort zones. Accountability without support creates fear. But when you master both, you create high-performing, high-trust teams. Mastering Support and Accountability is a practical guide for leaders who want to build cultures of ownership, without losing empathy or compassion in the process.
Scott De Long, Ph.D., walks you through how to hold people accountable in a way that builds trust, not tension. You’ll explore how empathy and expectation work together, and why inconsistent leadership being overly supportive one day and overly demanding the next, creates confusion and disengagement.
Inside, you’ll learn:
- How to define what support and accountability actually look like
- Why accountability must start with clearly stated expectations
- How to create a culture where feedback is welcome, not feared
- Tools for giving tough feedback with compassion and clarity
- How to avoid the “rescuer” trap that keeps others from growing
- How to stay firm without becoming rigid, and kind without being passive
This book is packed with real-life examples, reflection questions, and conversation frameworks you can use immediately in team meetings and 1-on-1s. It also integrates with emotional culture principles and psychological safety, giving you a comprehensive view of what high-trust leadership looks like in action.
If you’re tired of letting people off the hook, or tired of being the hammer, this book gives you a better way. Master the balance, and you’ll lead a team that performs with purpose and pride.
Reviews
There are no reviews yet.