EFFECTIVE COMMUNICATIONS | COURSE

“There is a difference between listening and waiting for your turn to speak.”
— Simon Sinek

What YOU say isn’t always what THEY hear.

Our effective communications course is designed to provide you with the tools necessary to break down barriers, limit conflict, and establish a foundation in which you can build trust both faster and deeper. Through this approach, you can ensure that your message is delivered clearly to your staff, provide them with the confidence to ask questions, and in turn, save you time and money.

OBSTACLES

  • Our built-in Fight or Flight mechanism in the face of trouble or conflict
  • Humans generally listen to reply, rather than listen to understand
  • Our own need to be inclusive and inject our story can actually push people away
  • We lack the trust necessary to be vulnerable with others

OUTCOMES

  • Develop communications skills that will enhance any relationship
  • Learn to build trust faster, and deeper
  • Develop the skills to share information with others without eliciting confrontation
  • Discover how to mitigate conflict, encourage dialogue, and create synergistic resolutions

OBJECTIVES

  • Identify when a topic becomes a crucial conversation
  • Learn the role of communication in the Circle of Trust
  • Understand that conflict is typically just an alternate point of view
  • Framing a problem and understanding how to “get what you really want”

PROCESS

  • Small group format with 8-12 participants per course
  • 11 consecutive weeks; 90-minute sessions in your offices
  • Read, then summarize; outside exercise, then reflection
  • Peer-to-peer discussion; professional guidance

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